How to File Cyber Insurance Claims in Singapore for SMEs?


In today’s digital age, cybersecurity is a growing concern for small and medium-sized enterprises (SMEs) in Singapore and the Asia Pacific region. With the increasing number and severity of cyber threats, SMEs are recognizing the need to protect their businesses through cyber insurance. Understanding this, local insurtech Surer has partnered with specialist underwriting firm Delta Underwriting to provide intermediaries with easy access to a range of insurance products, including Cyber and Technology Liability, Professional Indemnity, and Directors & Officers Liability insurance.

The Importance of Cybersecurity for SMEs

According to a report by Cisco, 75% of SMEs in the Asia Pacific region are more concerned about cybersecurity now than they were a year ago. In Singapore, this number stands at 67%. SMEs are becoming increasingly aware of the potential impact that cyber threats can have on their businesses. As a result, they are seeking out cyber and tech-related insurance products as a vital investment.

However, understanding and arranging such insurance products can be challenging for SMEs. Many businesses rely on intermediaries for advice and assistance in this area. The partnership between Surer and Delta Underwriting aims to simplify the process by providing intermediaries with access to Delta’s suite of insurance products through the Surer platform. This tech-enabled approach streamlines the workflow for intermediaries, making it easier for them to provide SMEs with the cyber and tech-related insurance products they need.

The Challenges Faced by SMEs in Cyber and Technology Landscape

Managing cybersecurity risks in today’s business landscape is a daunting task, especially for SMEs. The frequency and severity of cyber breaches are increasing, and regulatory requirements are becoming stricter. SMEs are struggling to navigate this complex landscape and find the right insurance solutions to protect their businesses.

While there has been an increase in the availability of cyber and technology-related insurance products, accessibility remains a challenge for most SMEs. The partnership between Surer and Delta Underwriting addresses this issue by simplifying the procurement process. Intermediaries and SMEs now have easy access to Delta’s unique suite of market-leading insurance offerings, which are specifically designed to address the everyday challenges faced by SMEs.

Filing Cyber Insurance Claims for SMEs in Singapore

A troubling statistic from the Cisco report is that two in five SMEs in Singapore have already experienced a cyber incident in 2021. To help SMEs deal with such incidents, intermediaries can now access and request quotations for Delta’s products, including Technology Liability Insurance and Cyber Liability Insurance, through the Surer platform.

To file a cyber insurance claim, SMEs should follow these steps:

  1. Assess the Damage: In the event of a cyber incident, it is crucial to assess the extent of the damage to your business. This includes identifying any compromised systems or data breaches.
  2. Contact Your Insurance Intermediary: SMEs should notify their insurance intermediaries as soon as possible after a cyber incident occurs. The intermediary can guide them through the claims process and provide assistance in gathering the necessary documentation.
  3. Document the Incident: SMEs should document all relevant information about the cyber incident, including the date and time it occurred, the systems or data affected, and any actions taken to mitigate the damage. This documentation will be important when filing a claim.
  4. Gather Supporting Documentation: SMEs should collect any evidence related to the cyber incident, such as log files, network traffic data, and any communication with the hacker or other involved parties. This documentation will strengthen their claim and help the insurance company assess the extent of the damage.
  5. Complete Claim Forms: SMEs will need to complete claim forms provided by their insurance intermediaries. These forms require detailed information about the cyber incident and the resulting damages. It is important to be thorough and accurate when filling out these forms.
  6. Submit the Claim: Once all the necessary documentation and forms are ready, SMEs can submit their cyber insurance claim to the insurance company. The claims process may involve further investigations by the insurance company to assess the validity of the claim.
  7. Follow Up on the Claim: SMEs should stay in contact with their insurance intermediaries throughout the claims process. They should also be prepared to provide any additional information or documentation that the insurance company may request.

About Surer

Surer is a cloud-based insurtech platform that aims to revolutionize the insurance industry’s network by providing tech solutions to intermediaries and insurers. Launched in Singapore in September 2020, Surer offers a digital ecosystem where intermediaries can close deals more efficiently, and insurers can distribute their products with greater effectiveness. The founders of Surer have extensive experience in both the technology and insurance sectors, having previously held positions in prominent Singapore companies and major insurance companies.

For more information about Surer, please visit


Cybersecurity is a critical concern for SMEs in Singapore. With the increasing frequency and severity of cyber threats, SMEs must take steps to protect their businesses. Cyber insurance is an essential investment that can help SMEs recover from cyber incidents and minimize financial losses. The partnership between Surer and Delta Underwriting allows intermediaries to easily access a suite of insurance products designed to address the unique challenges faced by SMEs. By following the proper steps, SMEs can file cyber insurance claims and ensure their businesses are adequately protected.

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